Frequently Asked Questions

Benchmarking & Market Data
Can Comprehensive provide sample benchmarking data for evaluation against other market data providers?

Yes. Comprehensive can provide sample benchmarking cuts from supported datasets upon request so customers can evaluate coverage, structure, and comparability versus other market data providers.

Do you support compensation benchmarking data for Canada?

Yes. Comprehensive supports Canadian benchmarking through third-party datasets, including the ability to narrow results by province or region where available.

What is the source of Comprehensive’s US benchmarking data?

Comprehensive offers multiple benchmarking sources, including third-party datasets from providers like Mercer and Salary.com, as well as an internal dataset informed by anonymized customer data and publicly available market information.

Does benchmarking account for job responsibilities or uploaded job descriptions?

Benchmarking is based on standardized role definitions within each dataset. While it does not fully interpret custom job descriptions automatically, users can select and adjust benchmark matches, blend roles, and apply judgment to reflect job scope accurately.

Is benchmarking data cross-industry, and can it be filtered?

Yes. Benchmarking data is generally cross-industry and can be filtered by attributes such as location, industry, company size, and other factors, depending on the dataset.

How does Comprehensive’s benchmarking compare to other market data tools in terms of coverage, usability, and workflows?

Comprehensive combines multiple datasets in a single workflow, allowing users to compare, blend, and analyze market data directly alongside employee compensation data, approvals, and analytics rather than in separate tools or spreadsheets.

How well do Comprehensive’s benchmarking datasets cover niche or hybrid roles across industries?

Coverage varies by role and dataset. Many common and semi-specialized roles are well covered, while highly niche or hybrid roles may require blended benchmarks or internal calibration using multiple data sources.

Can benchmarking data be filtered by industry, and which Mercer datasets are available?

Yes. Where supported by the dataset, users can filter by industry or sector. Mercer access may include multiple datasets, such as broad market and technology-focused views, depending on the customer’s configuration.

Compensation Cycle Configuration
How should compensation cycles be named for clean employee notifications?

It’s recommended to use simple, descriptive names (e.g., “2025 Merit” or “FY25 Compensation Review”) and avoid duplicating system-generated wording in notifications.

Can a single compensation cycle include promotions, salary increases, bonuses, and equity grants?

Yes. A single cycle can include promotions, base salary changes, bonus targets, bonus payouts, and equity grants, all configured within one workflow.

What are best practices for configuring merit increase logic and eligibility?

Common approaches include merit matrices based on performance, comp-ratio or range position adjustments, eligibility rules by tenure or hire date, and floors or caps tied to pay ranges.

Can compensation cycle rules or formulas be changed mid-cycle?

Yes. Administrators can adjust rules, formulas, and configurations during an active cycle. Employees do not see any changes until award letters are released at the end of the cycle.

Pricing & Contracts
How is pricing structured, and how are headcount changes handled?

Pricing is typically based on a per-employee, per-month model and billed annually. Headcount changes are tracked periodically and prorated for the remainder of the contract term.

Is pricing billed monthly or annually?

Pricing is calculated monthly per employee but billed annually.

How does Comprehensive handle headcount fluctuations during the contract term?

Headcount changes are reviewed on a regular cadence, and pricing adjustments are prorated based on increases or decreases in employee count.

Is seat or headcount tracking automatic?

Yes. Headcount is tracked automatically through HRIS integrations.

What contract terms and support model does Comprehensive offer?

Comprehensive typically offers annual agreements with high-touch customer support, including direct access to implementation and support teams.

Does pricing vary based on who uses the system (admins vs. managers vs. employees)?

No. Pricing is based on total employee count, not on the number or type of users accessing the system.

Is pricing quoted in USD?

Yes. Pricing is quoted in USD unless otherwise specified.

How does Comprehensive pricing compare to traditional benchmarking tools?

Comprehensive pricing reflects its broader scope, combining benchmarking, compensation workflows, analytics, and employee communications in a single platform rather than a standalone data product.

Implementation & Onboarding
How long does it take to upload and validate performance ratings before launching a compensation cycle?

Performance ratings can typically be uploaded and validated the same day. It’s recommended to load ratings at least one to two days before launch to allow time for quality checks and adjustments.

What are typical implementation milestones and timelines for compensation cycles?

Implementation generally includes HRIS integration, data validation, cycle configuration, and manager readiness. Most customers complete setup within two to four weeks, depending on complexity and responsiveness.

How far in advance should companies implement Comprehensive before a compensation cycle?

Companies typically begin implementation one to three months ahead of a planned compensation cycle to allow time for configuration, testing, and stakeholder alignment.

How long does implementation take, and can Comprehensive support fast timelines?

Implementation timelines vary, but some customers go live in as little as a few days. Most implementations complete within two to four weeks with dedicated support.

Is there a one-time implementation fee, and what onboarding support is provided?

There is a standard implementation fee that can often be waived. Customers receive high-touch onboarding with a dedicated implementation lead and ongoing support.

How quickly can benchmarking be activated and used?

Benchmarking can be activated quickly after access is provisioned. Users can typically begin searching roles and reviewing market data shortly after setup.

Configuration & User Experience
Can manager review screens be customized to control visible columns and layout?

Yes. Administrators can customize which columns appear by default, which are optional, and how information is organized to keep the UI clean.

How does Comprehensive handle inactive or terminated employees in manager views?

Inactive or terminated employees are excluded from active cycles and can be hidden from manager views based on status synced from the HRIS.

Can columns and fields be customized to match spreadsheet-based workflows?

Yes. Columns can be added, removed, or reordered to mirror existing spreadsheet workflows.

Can managers edit certain adjustment fields, or are they always rule-driven?

Both options are supported. Fields can be fully editable, partially editable, or controlled by formulas depending on configuration.

Can final compensation amounts be calculated automatically or entered manually?

Yes. Final amounts can be formula-driven, manually editable, or a combination of both.

Can administrators control which fields are mandatory, optional, or hidden?

Yes. Field-level configuration allows administrators to define defaults and optional fields for managers.

Can caps or limits be enforced on specific compensation components?

Yes. Hard caps and soft warnings can be applied to specific fields, with optional justification requirements.

Can Comprehensive calculate experience-based adjustments using custom rules?

Yes. Companies can provide logic based on factors like role and years of experience, and Comprehensive can implement those formulas.

Total Rewards
What data is required to launch Total Rewards dashboards, and when are they typically rolled out?

Total Rewards dashboards require compensation data and, optionally, benefits and equity data. They are commonly launched at the end of a compensation cycle but can be rolled out at any time.

How are currencies handled in Total Rewards dashboards?

Compensation is typically displayed in local currency, with optional conversion using configurable exchange rates when needed.

How are bonus targets and commissions populated for Total Rewards?

Bonus targets and commissions are typically uploaded or maintained manually unless reliably synced from the HRIS. Once uploaded, they can be kept up to date for accurate Total Rewards displays.

What Total Rewards components can be included?

Total Rewards can include base salary, bonuses, variable compensation, equity, benefits, and other employer-provided rewards, depending on available data.

Can benefits and other rewards be included in Total Rewards dashboards?

Yes. Benefits and other rewards such as PTO or holidays can be included, either via HRIS integrations or manual uploads.

How are benefits handled if the HRIS does not expose benefits data via API?

When benefits data is not available through integration, employer-paid benefit costs can be uploaded manually and displayed with explanatory notes.

How do employees access the Total Rewards dashboard?

Employees access Total Rewards dashboards through their Comprehensive account using SSO, where they can also view award letter history.

Can Total Rewards dashboards be customized by employee group or geography?

Yes. Content can be customized by attributes such as country or region to support local requirements.

Bonus & Variable Compensation
What is the difference between bonus targets and bonus awards?

Bonus targets represent intended compensation amounts, while bonus awards represent actual payouts for a specific cycle.

How are bonus and variable targets handled during HRIS integration?

If bonus targets do not sync reliably from the HRIS, they can be uploaded once and maintained manually.

Can companies run a separate bonus-only compensation cycle?

Yes. Bonus-only cycles can be run independently to automate calculations and generate award letters.

Can multiple bonus cycles be run for different employee groups or cadences?

Yes. Comprehensive supports multiple bonus cycles with different schedules and eligibility rules.

Can bonus cycles be limited to specific eligible employee groups?

Yes. Eligibility rules can restrict bonus participation to defined subsets of employees.

Can bonus calculations be configured to match complex bonus models?

Yes. Bonus calculations can be configured using multiple components, formulas, and weighting to match existing models.

Does Comprehensive support variable compensation or OTE structures?

Yes. Variable compensation and OTE structures can be configured and managed within the platform.

Performance Integration
Can Comprehensive integrate performance ratings into compensation cycles?

Yes. Performance ratings from integrated systems can be pulled into compensation cycles and used in suggestion logic.

Can performance ratings directly influence compensation recommendations?

Yes. Ratings can be used as inputs to formulas that drive suggested increases or eligibility.

Are numeric performance ratings required?

No. Any structured input, such as categorical ratings or manager responses, can be used to inform compensation logic.

Can performance review questions be displayed during compensation planning?

Yes. Selected performance fields or questions can be displayed alongside compensation actions for calibration.

Does Comprehensive replace performance management systems?

No. Comprehensive focuses on compensation management but integrates with performance systems to use their outputs.

Promotions
What information is captured during promotion workflows?

Promotion workflows capture core fields such as new title, role or band, and compensation changes, along with optional justification questions.

What are best practices for promotion increases and eligibility?

Common practices include setting increases to the low end of the new range or using a fixed percentage, along with tenure-based eligibility rules.

Product & Features
What products and capabilities does Comprehensive offer?

Comprehensive supports compensation cycles, benchmarking, pay ranges, Total Rewards dashboards, analytics, and employee communications.

What modules are available, and how are they packaged?

Modules can include benchmarking datasets, compensation management, pay ranges, and Total Rewards, with packaging depending on customer needs.

Does Comprehensive support candidate-facing Total Rewards or offer letters?

Candidate-facing Total Rewards and offer letter experiences are on the product roadmap.

What are common limitations of market data and benchmarking?

Market data coverage may be limited for highly niche roles, and human judgment is often required to supplement benchmarks.

Can Comprehensive replace spreadsheet-based compensation processes?

Yes. Comprehensive centralizes compensation planning and eliminates the need for fragmented spreadsheets.

Trial & Evaluation
Can companies test Comprehensive using sample or scrubbed employee data?

Yes. Companies can provide scrubbed sample data to validate scenarios through custom demos or trials.

Is a sandbox environment available for evaluation?

Yes. Sandbox environments are available when needed, though many customers evaluate using guided demos instead.

Integrations & Data
Can Comprehensive use an existing HRIS as the system of record for employee data?

Yes. Comprehensive integrates with leading HRIS platforms and can use them as the system of record for employee demographics, compensation data, and organizational structure.

How frequently do HRIS integrations sync, and what data is included?

Integrations typically sync on a regular cadence (often daily). Synced data commonly includes employee profiles, compensation fields, job information, and organizational hierarchy. Supported fields depend on the HRIS.

How does the BambooHR integration work, and how quickly does data sync into Comprehensive?

The BambooHR integration is authenticated through the Comprehensive platform and typically syncs employee data shortly after connection. Initial syncs generally complete within minutes, with ongoing updates handled automatically.

How should employees on leave of absence be handled during compensation cycles?

Employees on leave can remain included in cycles while eligibility rules determine whether they can receive compensation changes. Companies can exclude or flag these employees based on their policies.

How does Comprehensive handle terminated employees synced from the HRIS?

When an employee is marked as terminated in the HRIS, Comprehensive updates their status accordingly. Terminated employees can be automatically excluded from active compensation cycles.

Do companies need spreadsheets or manual imports to implement Comprehensive?

In most cases, no. Employee data flows directly from the HRIS. Manual uploads are typically only required for data not stored in the HRIS, such as certain bonus targets or custom fields.

How does Comprehensive handle hourly and overtime compensation data from HRIS integrations?

Hourly rates and related compensation fields are pulled from the HRIS. Budgeting and increase calculations are based on the configured compensation model, with flexibility to handle hourly or salaried employees.

Can job profile assignment for new hires be automated through HRIS integrations?

Today, job profile assignment is typically handled manually, though automation using HRIS fields is supported in some cases and continues to expand as integrations evolve.

Workflow & Approvals
Can managers be required to provide justification for compensation overrides?

Yes. Justification requirements are configurable and can be enforced for specific actions, such as exceeding suggested increases or overriding guidelines.

Can justification requirements be customized for promotions and off-guideline salary changes?

Yes. Administrators can configure custom justification questions for promotions and salary changes, including multiple prompts and tailored wording.

Should compensation cycle notifications be enabled to keep approvals moving?

Yes. Notifications are recommended to prompt managers and approvers when actions are required, helping reduce delays and manual follow-ups.

How can approval chains be configured or modified during a compensation cycle?

Approval chains are configurable by role, hierarchy, or organization structure. Approvers can be added, removed, or reassigned as needed, including during an active cycle.

Can managers recommend compensation amounts, and how flexible is that setup?

Yes. Cycles can be configured so managers recommend compensation amounts, with approvals layered on top. Alternatively, recommendations can be restricted to admins only.

How should companies decide who proposes and who approves compensation changes?

Companies typically designate direct managers as proposers and senior leaders or HR as approvers. The structure is flexible and can be tailored to organizational preferences.

Can approval rules and workflows vary by country or geography?

Yes. Approval logic and workflows can be customized by country or region using HRIS attributes to support local policies and compliance requirements.

Can approvers edit individual employee recommendations within batch approval workflows?

Yes. While approvals may be submitted at a group level, approvers can review and edit individual employee recommendations and add notes as needed.

Pay Ranges & Bands
Are formal pay ranges required to run a compensation cycle?

No. Pay ranges are optional. Compensation cycles can run without formal ranges, and ranges can be added later if desired.

What are common approaches for handling merit increases at the low or high end of pay ranges?

Common approaches include bringing employees up to range minimums, capping increases at range maximums, or using performance- and comp-ratio-based matrices.

Can existing pay ranges be uploaded into Comprehensive?

Yes. Pay ranges can be imported and maintained within the platform, with support for ongoing updates.

Can Comprehensive model compa-ratio ranges and show employee positioning?

Yes. Comprehensive can model compa-ratio philosophies and display employee positioning within pay ranges.

How can companies manage grade progression and avoid compression when introducing new roles?

Companies can benchmark roles, adjust market matches, and create internal pay ranges to manage progression and prevent compression rather than relying solely on raw market data.

Can benchmark matches be adjusted to align with internal grade structures?

Yes. Benchmark targets can be adjusted and aligned with internal leveling or grading frameworks.

Can pay ranges be linked to job titles or positions?

Yes. Pay ranges can be mapped to job titles or groups of titles, making it easy to find the appropriate range when reviewing compensation or posting roles.

Can leveling fields be included in compensation cycles and reporting?

Yes. Leveling fields can be pulled from the HRIS or added as custom fields for use in cycles, reporting, and analytics.

Permissions & Access
Can managers’ visibility into compensation details be controlled?

Yes. Field-level permissions allow administrators to control what managers can see, such as hiding bonus targets while still showing calculated payout amounts.

Can equity visibility be restricted by role or permission level?

Yes. Equity data visibility is fully permissioned and can be restricted to specific roles such as HR, Finance, or executive leadership.

Do all employees have access to Comprehensive, and what can they see?

Employees typically have access only to their Total Rewards dashboard and award letters, not in-cycle planning or approval views.

What do employees see during and after compensation cycles?

Employees do not see in-cycle activity. After cycles conclude, they can access their award letters and Total Rewards information.

Can access be controlled through HRIS or SSO permissions?

Yes. Access is managed through SSO and HRIS-based permissions, allowing companies to align access with existing role structures.

Can visibility be limited so leaders only see data for their own teams?

Yes. Permissions can restrict access by role, department, or reporting line so leaders only see relevant employees.

Can access to pay ranges and compensation data be restricted for specific roles (e.g., TA or recruiters)?

Yes. Role-based permissions allow limited access for specific functions, such as offer guidance without full compensation visibility.

Analytics & Reporting
Does Comprehensive support EU pay transparency and equity reporting?

Yes. Comprehensive supports analytics needed for EU pay transparency requirements, with reporting capabilities that continue to expand.

Can compensation be normalized for part-time or FTE-based analysis?

Yes. Compensation can be normalized to full-time equivalent values for fair comparison.

Can benchmarking and employee views include custom fields?

Yes. Views are configurable and can include custom HRIS fields such as gender, age, or job codes.

Can analytics segment compensation outcomes by race or gender?

Yes. Analytics can segment compensation data by demographic attributes when available.

Can age-based compensation analysis be supported?

Yes. Age-based reporting is supported if age data exists or is provided as a custom field.

Can Comprehensive support people analytics beyond benchmarking?

Yes. Comprehensive supports broader analytics related to compensation, promotions, and internal equity beyond basic market benchmarking.

Can promotion rates be analyzed by demographic group?

Yes. Promotion rates and outcomes can be segmented by demographic attributes.

Can market-position distributions be visualized by demographic group?

Yes. Benchmark distributions can be segmented to support equity analysis.

Employee Communications
Can award letters include calculated percent changes, and can those values be hidden or shown?

Yes. Award letter templates can reference calculated values such as percent increases, and visibility can be configured.

Can award letters be generated from uploaded spreadsheet data without running a full compensation cycle?

Yes. Award letters can be generated from uploaded data, providing a structured alternative to manual mail merges.

Does Comprehensive support generating formal compensation or award letters?

Yes. Comprehensive supports configurable templates for compensation and award letters delivered digitally.

Can additional guidance or explanatory content be included with employee compensation communications?

Additional guidance can be included through configurable templates or supporting materials to help employees understand compensation decisions.

Can administrators track award letter delivery and send reminders in bulk?

Yes. Administrators can see which letters have been sent or acknowledged and can bulk-send outstanding communications.

How are award letters delivered to employees?

Award letters are delivered through the platform as web-based documents with optional PDF downloads.

Budgeting
What are common approaches for budgeting merit and promotions?

Common approaches include fixed percentage pools, dynamic budgets based on suggested increases, or combined budgets for merit and promotions.

How does Comprehensive handle combined budgets for merit and promotions?

Budgets are typically combined into a single pool, with flexibility to adjust percentages or base budgets on suggested values.

Can budgets be calculated automatically based on eligibility rules?

Yes. Eligibility rules can be used to calculate budgets dynamically by department, country, or other attributes.

Can managers see their available budget during the compensation cycle?

Yes. Managers can see their total available budget and real-time usage as they make recommendations.

How does Comprehensive enforce budget limits?

Budget overruns trigger visual warnings and can require justification, with final decisions routed through approvals.

Equity & Stock
Can Comprehensive integrate with equity management platforms such as Carta?

Yes. Comprehensive can integrate with equity platforms to display equity data in Total Rewards or reporting.

Can equity grants be included in compensation cycles?

Yes. Equity grants can be included in cycles, with visibility restricted based on permissions.

Can equity visibility be limited due to confidentiality concerns?

Yes. Equity data can be restricted to specific roles such as HR, Finance, or executive leadership.

Should equity integrations be enabled immediately?

Equity integrations can be enabled when appropriate. Some companies choose to add equity data later due to sensitivity.

Merit & Suggestion Logic
How should merit and promotion suggestion logic be configured?

Suggestion logic is commonly based on performance ratings, range position, or a combination of both, with configurable defaults.

How should proration and edge cases be handled?

Many companies limit proration to bonuses rather than merit. Edge cases are typically handled through admin review or overrides.

When is proration typically applied to compensation?

Proration is more common for bonus payouts and less common for merit increases, depending on company policy.

Eligibility & Rules
Can contractors or non-employees be excluded from compensation cycles?

Yes. Contractors and other non-eligible worker types can be permanently excluded using filters and eligibility rules.

How are eligibility and exclusion rules configured?

Eligibility rules can be set based on hire date, employment type, country, performance, or other attributes, with flexibility for overrides.

Security & Compliance
What single sign-on and authentication options does Comprehensive support?

Comprehensive supports SSO options such as SAML-based providers and integrates with common identity systems.

Does Comprehensive meet security and privacy compliance requirements?

Yes. Comprehensive supports security reviews and complies with standards such as SOC 2, GDPR, and CCPA.

Benchmarking & Market Data
Can Comprehensive provide sample benchmarking data for evaluation against other market data providers?

Yes. Comprehensive can provide sample benchmarking cuts from supported datasets upon request so customers can evaluate coverage, structure, and comparability versus other market data providers.

Do you support compensation benchmarking data for Canada?

Yes. Comprehensive supports Canadian benchmarking through third-party datasets, including the ability to narrow results by province or region where available.

What is the source of Comprehensive’s US benchmarking data?

Comprehensive offers multiple benchmarking sources, including third-party datasets from providers like Mercer and Salary.com, as well as an internal dataset informed by anonymized customer data and publicly available market information.

Does benchmarking account for job responsibilities or uploaded job descriptions?

Benchmarking is based on standardized role definitions within each dataset. While it does not fully interpret custom job descriptions automatically, users can select and adjust benchmark matches, blend roles, and apply judgment to reflect job scope accurately.

Is benchmarking data cross-industry, and can it be filtered?

Yes. Benchmarking data is generally cross-industry and can be filtered by attributes such as location, industry, company size, and other factors, depending on the dataset.

How does Comprehensive’s benchmarking compare to other market data tools in terms of coverage, usability, and workflows?

Comprehensive combines multiple datasets in a single workflow, allowing users to compare, blend, and analyze market data directly alongside employee compensation data, approvals, and analytics rather than in separate tools or spreadsheets.

How well do Comprehensive’s benchmarking datasets cover niche or hybrid roles across industries?

Coverage varies by role and dataset. Many common and semi-specialized roles are well covered, while highly niche or hybrid roles may require blended benchmarks or internal calibration using multiple data sources.

Can benchmarking data be filtered by industry, and which Mercer datasets are available?

Yes. Where supported by the dataset, users can filter by industry or sector. Mercer access may include multiple datasets, such as broad market and technology-focused views, depending on the customer’s configuration.

Integrations & Data
Can Comprehensive use an existing HRIS as the system of record for employee data?

Yes. Comprehensive integrates with leading HRIS platforms and can use them as the system of record for employee demographics, compensation data, and organizational structure.

How frequently do HRIS integrations sync, and what data is included?

Integrations typically sync on a regular cadence (often daily). Synced data commonly includes employee profiles, compensation fields, job information, and organizational hierarchy. Supported fields depend on the HRIS.

How does the BambooHR integration work, and how quickly does data sync into Comprehensive?

The BambooHR integration is authenticated through the Comprehensive platform and typically syncs employee data shortly after connection. Initial syncs generally complete within minutes, with ongoing updates handled automatically.

How should employees on leave of absence be handled during compensation cycles?

Employees on leave can remain included in cycles while eligibility rules determine whether they can receive compensation changes. Companies can exclude or flag these employees based on their policies.

How does Comprehensive handle terminated employees synced from the HRIS?

When an employee is marked as terminated in the HRIS, Comprehensive updates their status accordingly. Terminated employees can be automatically excluded from active compensation cycles.

Do companies need spreadsheets or manual imports to implement Comprehensive?

In most cases, no. Employee data flows directly from the HRIS. Manual uploads are typically only required for data not stored in the HRIS, such as certain bonus targets or custom fields.

How does Comprehensive handle hourly and overtime compensation data from HRIS integrations?

Hourly rates and related compensation fields are pulled from the HRIS. Budgeting and increase calculations are based on the configured compensation model, with flexibility to handle hourly or salaried employees.

Can job profile assignment for new hires be automated through HRIS integrations?

Today, job profile assignment is typically handled manually, though automation using HRIS fields is supported in some cases and continues to expand as integrations evolve.

Compensation Cycle Configuration
How should compensation cycles be named for clean employee notifications?

It’s recommended to use simple, descriptive names (e.g., “2025 Merit” or “FY25 Compensation Review”) and avoid duplicating system-generated wording in notifications.

Can a single compensation cycle include promotions, salary increases, bonuses, and equity grants?

Yes. A single cycle can include promotions, base salary changes, bonus targets, bonus payouts, and equity grants, all configured within one workflow.

What are best practices for configuring merit increase logic and eligibility?

Common approaches include merit matrices based on performance, comp-ratio or range position adjustments, eligibility rules by tenure or hire date, and floors or caps tied to pay ranges.

Can compensation cycle rules or formulas be changed mid-cycle?

Yes. Administrators can adjust rules, formulas, and configurations during an active cycle. Employees do not see any changes until award letters are released at the end of the cycle.

Workflow & Approvals
Can managers be required to provide justification for compensation overrides?

Yes. Justification requirements are configurable and can be enforced for specific actions, such as exceeding suggested increases or overriding guidelines.

Can justification requirements be customized for promotions and off-guideline salary changes?

Yes. Administrators can configure custom justification questions for promotions and salary changes, including multiple prompts and tailored wording.

Should compensation cycle notifications be enabled to keep approvals moving?

Yes. Notifications are recommended to prompt managers and approvers when actions are required, helping reduce delays and manual follow-ups.

How can approval chains be configured or modified during a compensation cycle?

Approval chains are configurable by role, hierarchy, or organization structure. Approvers can be added, removed, or reassigned as needed, including during an active cycle.

Can managers recommend compensation amounts, and how flexible is that setup?

Yes. Cycles can be configured so managers recommend compensation amounts, with approvals layered on top. Alternatively, recommendations can be restricted to admins only.

How should companies decide who proposes and who approves compensation changes?

Companies typically designate direct managers as proposers and senior leaders or HR as approvers. The structure is flexible and can be tailored to organizational preferences.

Can approval rules and workflows vary by country or geography?

Yes. Approval logic and workflows can be customized by country or region using HRIS attributes to support local policies and compliance requirements.

Can approvers edit individual employee recommendations within batch approval workflows?

Yes. While approvals may be submitted at a group level, approvers can review and edit individual employee recommendations and add notes as needed.

Pricing & Contracts
How is pricing structured, and how are headcount changes handled?

Pricing is typically based on a per-employee, per-month model and billed annually. Headcount changes are tracked periodically and prorated for the remainder of the contract term.

Is pricing billed monthly or annually?

Pricing is calculated monthly per employee but billed annually.

How does Comprehensive handle headcount fluctuations during the contract term?

Headcount changes are reviewed on a regular cadence, and pricing adjustments are prorated based on increases or decreases in employee count.

Is seat or headcount tracking automatic?

Yes. Headcount is tracked automatically through HRIS integrations.

What contract terms and support model does Comprehensive offer?

Comprehensive typically offers annual agreements with high-touch customer support, including direct access to implementation and support teams.

Does pricing vary based on who uses the system (admins vs. managers vs. employees)?

No. Pricing is based on total employee count, not on the number or type of users accessing the system.

Is pricing quoted in USD?

Yes. Pricing is quoted in USD unless otherwise specified.

How does Comprehensive pricing compare to traditional benchmarking tools?

Comprehensive pricing reflects its broader scope, combining benchmarking, compensation workflows, analytics, and employee communications in a single platform rather than a standalone data product.

Pay Ranges & Bands
Are formal pay ranges required to run a compensation cycle?

No. Pay ranges are optional. Compensation cycles can run without formal ranges, and ranges can be added later if desired.

What are common approaches for handling merit increases at the low or high end of pay ranges?

Common approaches include bringing employees up to range minimums, capping increases at range maximums, or using performance- and comp-ratio-based matrices.

Can existing pay ranges be uploaded into Comprehensive?

Yes. Pay ranges can be imported and maintained within the platform, with support for ongoing updates.

Can Comprehensive model compa-ratio ranges and show employee positioning?

Yes. Comprehensive can model compa-ratio philosophies and display employee positioning within pay ranges.

How can companies manage grade progression and avoid compression when introducing new roles?

Companies can benchmark roles, adjust market matches, and create internal pay ranges to manage progression and prevent compression rather than relying solely on raw market data.

Can benchmark matches be adjusted to align with internal grade structures?

Yes. Benchmark targets can be adjusted and aligned with internal leveling or grading frameworks.

Can pay ranges be linked to job titles or positions?

Yes. Pay ranges can be mapped to job titles or groups of titles, making it easy to find the appropriate range when reviewing compensation or posting roles.

Can leveling fields be included in compensation cycles and reporting?

Yes. Leveling fields can be pulled from the HRIS or added as custom fields for use in cycles, reporting, and analytics.

Implementation & Onboarding
How long does it take to upload and validate performance ratings before launching a compensation cycle?

Performance ratings can typically be uploaded and validated the same day. It’s recommended to load ratings at least one to two days before launch to allow time for quality checks and adjustments.

What are typical implementation milestones and timelines for compensation cycles?

Implementation generally includes HRIS integration, data validation, cycle configuration, and manager readiness. Most customers complete setup within two to four weeks, depending on complexity and responsiveness.

How far in advance should companies implement Comprehensive before a compensation cycle?

Companies typically begin implementation one to three months ahead of a planned compensation cycle to allow time for configuration, testing, and stakeholder alignment.

How long does implementation take, and can Comprehensive support fast timelines?

Implementation timelines vary, but some customers go live in as little as a few days. Most implementations complete within two to four weeks with dedicated support.

Is there a one-time implementation fee, and what onboarding support is provided?

There is a standard implementation fee that can often be waived. Customers receive high-touch onboarding with a dedicated implementation lead and ongoing support.

How quickly can benchmarking be activated and used?

Benchmarking can be activated quickly after access is provisioned. Users can typically begin searching roles and reviewing market data shortly after setup.

Permissions & Access
Can managers’ visibility into compensation details be controlled?

Yes. Field-level permissions allow administrators to control what managers can see, such as hiding bonus targets while still showing calculated payout amounts.

Can equity visibility be restricted by role or permission level?

Yes. Equity data visibility is fully permissioned and can be restricted to specific roles such as HR, Finance, or executive leadership.

Do all employees have access to Comprehensive, and what can they see?

Employees typically have access only to their Total Rewards dashboard and award letters, not in-cycle planning or approval views.

What do employees see during and after compensation cycles?

Employees do not see in-cycle activity. After cycles conclude, they can access their award letters and Total Rewards information.

Can access be controlled through HRIS or SSO permissions?

Yes. Access is managed through SSO and HRIS-based permissions, allowing companies to align access with existing role structures.

Can visibility be limited so leaders only see data for their own teams?

Yes. Permissions can restrict access by role, department, or reporting line so leaders only see relevant employees.

Can access to pay ranges and compensation data be restricted for specific roles (e.g., TA or recruiters)?

Yes. Role-based permissions allow limited access for specific functions, such as offer guidance without full compensation visibility.

Configuration & User Experience
Can manager review screens be customized to control visible columns and layout?

Yes. Administrators can customize which columns appear by default, which are optional, and how information is organized to keep the UI clean.

How does Comprehensive handle inactive or terminated employees in manager views?

Inactive or terminated employees are excluded from active cycles and can be hidden from manager views based on status synced from the HRIS.

Can columns and fields be customized to match spreadsheet-based workflows?

Yes. Columns can be added, removed, or reordered to mirror existing spreadsheet workflows.

Can managers edit certain adjustment fields, or are they always rule-driven?

Both options are supported. Fields can be fully editable, partially editable, or controlled by formulas depending on configuration.

Can final compensation amounts be calculated automatically or entered manually?

Yes. Final amounts can be formula-driven, manually editable, or a combination of both.

Can administrators control which fields are mandatory, optional, or hidden?

Yes. Field-level configuration allows administrators to define defaults and optional fields for managers.

Can caps or limits be enforced on specific compensation components?

Yes. Hard caps and soft warnings can be applied to specific fields, with optional justification requirements.

Can Comprehensive calculate experience-based adjustments using custom rules?

Yes. Companies can provide logic based on factors like role and years of experience, and Comprehensive can implement those formulas.

Analytics & Reporting
Does Comprehensive support EU pay transparency and equity reporting?

Yes. Comprehensive supports analytics needed for EU pay transparency requirements, with reporting capabilities that continue to expand.

Can compensation be normalized for part-time or FTE-based analysis?

Yes. Compensation can be normalized to full-time equivalent values for fair comparison.

Can benchmarking and employee views include custom fields?

Yes. Views are configurable and can include custom HRIS fields such as gender, age, or job codes.

Can analytics segment compensation outcomes by race or gender?

Yes. Analytics can segment compensation data by demographic attributes when available.

Can age-based compensation analysis be supported?

Yes. Age-based reporting is supported if age data exists or is provided as a custom field.

Can Comprehensive support people analytics beyond benchmarking?

Yes. Comprehensive supports broader analytics related to compensation, promotions, and internal equity beyond basic market benchmarking.

Can promotion rates be analyzed by demographic group?

Yes. Promotion rates and outcomes can be segmented by demographic attributes.

Can market-position distributions be visualized by demographic group?

Yes. Benchmark distributions can be segmented to support equity analysis.

Total Rewards
What data is required to launch Total Rewards dashboards, and when are they typically rolled out?

Total Rewards dashboards require compensation data and, optionally, benefits and equity data. They are commonly launched at the end of a compensation cycle but can be rolled out at any time.

How are currencies handled in Total Rewards dashboards?

Compensation is typically displayed in local currency, with optional conversion using configurable exchange rates when needed.

How are bonus targets and commissions populated for Total Rewards?

Bonus targets and commissions are typically uploaded or maintained manually unless reliably synced from the HRIS. Once uploaded, they can be kept up to date for accurate Total Rewards displays.

What Total Rewards components can be included?

Total Rewards can include base salary, bonuses, variable compensation, equity, benefits, and other employer-provided rewards, depending on available data.

Can benefits and other rewards be included in Total Rewards dashboards?

Yes. Benefits and other rewards such as PTO or holidays can be included, either via HRIS integrations or manual uploads.

How are benefits handled if the HRIS does not expose benefits data via API?

When benefits data is not available through integration, employer-paid benefit costs can be uploaded manually and displayed with explanatory notes.

How do employees access the Total Rewards dashboard?

Employees access Total Rewards dashboards through their Comprehensive account using SSO, where they can also view award letter history.

Can Total Rewards dashboards be customized by employee group or geography?

Yes. Content can be customized by attributes such as country or region to support local requirements.

Employee Communications
Can award letters include calculated percent changes, and can those values be hidden or shown?

Yes. Award letter templates can reference calculated values such as percent increases, and visibility can be configured.

Can award letters be generated from uploaded spreadsheet data without running a full compensation cycle?

Yes. Award letters can be generated from uploaded data, providing a structured alternative to manual mail merges.

Does Comprehensive support generating formal compensation or award letters?

Yes. Comprehensive supports configurable templates for compensation and award letters delivered digitally.

Can additional guidance or explanatory content be included with employee compensation communications?

Additional guidance can be included through configurable templates or supporting materials to help employees understand compensation decisions.

Can administrators track award letter delivery and send reminders in bulk?

Yes. Administrators can see which letters have been sent or acknowledged and can bulk-send outstanding communications.

How are award letters delivered to employees?

Award letters are delivered through the platform as web-based documents with optional PDF downloads.

Bonus & Variable Compensation
What is the difference between bonus targets and bonus awards?

Bonus targets represent intended compensation amounts, while bonus awards represent actual payouts for a specific cycle.

How are bonus and variable targets handled during HRIS integration?

If bonus targets do not sync reliably from the HRIS, they can be uploaded once and maintained manually.

Can companies run a separate bonus-only compensation cycle?

Yes. Bonus-only cycles can be run independently to automate calculations and generate award letters.

Can multiple bonus cycles be run for different employee groups or cadences?

Yes. Comprehensive supports multiple bonus cycles with different schedules and eligibility rules.

Can bonus cycles be limited to specific eligible employee groups?

Yes. Eligibility rules can restrict bonus participation to defined subsets of employees.

Can bonus calculations be configured to match complex bonus models?

Yes. Bonus calculations can be configured using multiple components, formulas, and weighting to match existing models.

Does Comprehensive support variable compensation or OTE structures?

Yes. Variable compensation and OTE structures can be configured and managed within the platform.

Budgeting
What are common approaches for budgeting merit and promotions?

Common approaches include fixed percentage pools, dynamic budgets based on suggested increases, or combined budgets for merit and promotions.

How does Comprehensive handle combined budgets for merit and promotions?

Budgets are typically combined into a single pool, with flexibility to adjust percentages or base budgets on suggested values.

Can budgets be calculated automatically based on eligibility rules?

Yes. Eligibility rules can be used to calculate budgets dynamically by department, country, or other attributes.

Can managers see their available budget during the compensation cycle?

Yes. Managers can see their total available budget and real-time usage as they make recommendations.

How does Comprehensive enforce budget limits?

Budget overruns trigger visual warnings and can require justification, with final decisions routed through approvals.

Performance Integration
Can Comprehensive integrate performance ratings into compensation cycles?

Yes. Performance ratings from integrated systems can be pulled into compensation cycles and used in suggestion logic.

Can performance ratings directly influence compensation recommendations?

Yes. Ratings can be used as inputs to formulas that drive suggested increases or eligibility.

Are numeric performance ratings required?

No. Any structured input, such as categorical ratings or manager responses, can be used to inform compensation logic.

Can performance review questions be displayed during compensation planning?

Yes. Selected performance fields or questions can be displayed alongside compensation actions for calibration.

Does Comprehensive replace performance management systems?

No. Comprehensive focuses on compensation management but integrates with performance systems to use their outputs.

Equity & Stock
Can Comprehensive integrate with equity management platforms such as Carta?

Yes. Comprehensive can integrate with equity platforms to display equity data in Total Rewards or reporting.

Can equity grants be included in compensation cycles?

Yes. Equity grants can be included in cycles, with visibility restricted based on permissions.

Can equity visibility be limited due to confidentiality concerns?

Yes. Equity data can be restricted to specific roles such as HR, Finance, or executive leadership.

Should equity integrations be enabled immediately?

Equity integrations can be enabled when appropriate. Some companies choose to add equity data later due to sensitivity.

Promotions
What information is captured during promotion workflows?

Promotion workflows capture core fields such as new title, role or band, and compensation changes, along with optional justification questions.

What are best practices for promotion increases and eligibility?

Common practices include setting increases to the low end of the new range or using a fixed percentage, along with tenure-based eligibility rules.

Merit & Suggestion Logic
How should merit and promotion suggestion logic be configured?

Suggestion logic is commonly based on performance ratings, range position, or a combination of both, with configurable defaults.

How should proration and edge cases be handled?

Many companies limit proration to bonuses rather than merit. Edge cases are typically handled through admin review or overrides.

When is proration typically applied to compensation?

Proration is more common for bonus payouts and less common for merit increases, depending on company policy.

Eligibility & Rules
Can contractors or non-employees be excluded from compensation cycles?

Yes. Contractors and other non-eligible worker types can be permanently excluded using filters and eligibility rules.

How are eligibility and exclusion rules configured?

Eligibility rules can be set based on hire date, employment type, country, performance, or other attributes, with flexibility for overrides.

Security & Compliance
What single sign-on and authentication options does Comprehensive support?

Comprehensive supports SSO options such as SAML-based providers and integrates with common identity systems.

Does Comprehensive meet security and privacy compliance requirements?

Yes. Comprehensive supports security reviews and complies with standards such as SOC 2, GDPR, and CCPA.

Product & Features
What products and capabilities does Comprehensive offer?

Comprehensive supports compensation cycles, benchmarking, pay ranges, Total Rewards dashboards, analytics, and employee communications.

What modules are available, and how are they packaged?

Modules can include benchmarking datasets, compensation management, pay ranges, and Total Rewards, with packaging depending on customer needs.

Does Comprehensive support candidate-facing Total Rewards or offer letters?

Candidate-facing Total Rewards and offer letter experiences are on the product roadmap.

What are common limitations of market data and benchmarking?

Market data coverage may be limited for highly niche roles, and human judgment is often required to supplement benchmarks.

Can Comprehensive replace spreadsheet-based compensation processes?

Yes. Comprehensive centralizes compensation planning and eliminates the need for fragmented spreadsheets.

Trial & Evaluation
Can companies test Comprehensive using sample or scrubbed employee data?

Yes. Companies can provide scrubbed sample data to validate scenarios through custom demos or trials.

Is a sandbox environment available for evaluation?

Yes. Sandbox environments are available when needed, though many customers evaluate using guided demos instead.

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